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You know the symptoms. You’re having trouble keeping clients, you can’t seem to get traction in the market, you feel your organization is inefficient but you’re not sure where to look...and the list goes on of desired goals and the frustration of addressing them. Successful organizations master creating a clear strategy,executing a plan, and leveraging the strengths of available resources to deliver the plan.
Your Success = focused strategy + clear accountable actions + productive habits
Pensare Group exists because busy leaders often do not have the time to drive the changes where they are needed most. We have a repeatable approach, great tools and the hands-on experience needed to help you drive improved results where you need them most. Yes. We really do get results and overcome obstacles - even those that have been previously hard to address.
Our emphasis is on your definition of success and what you believe it takes to get there. Your ability to distinguish yourself and compete is not the same as other organizations because we don't all have the same knowledge, skills or beliefs. Your ability to leverage your strengths is key to differentiating yourself. Your ability to execute and execute through others (such as staff or partners) is how you make it happen. (Click on one of the links on your right to get more details.)
Accelerate Impact:
We start by helping you think through the problem and the best place to start. Admittedly this sounds simple, yet you'd be amazed at how often this step is skipped. And that's the biggest risk of all. Moreover, the best place to start is not always immediately clear when trying to achieve the highest impact for the least amount of effort.
When is the last time you asked yourself what you are trying to achieve and why? What have you tried that worked? What didn't work? How do you know? What are others saying? What's the value to the organization for achieving these goals? This is a good start. (Note: we have a few other questions and some tools to help you get to the heart of this if we can't uncover the answers within a few meetings. Some problems are just harder than others.)
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Facilitation:
We organize and facilitate fact-finding meetings ranging from a few hours to several days. Our goal is to assist leadership teams in quickly driving toward specific objectives by focusing the strategy, surfacing core issues and identifying the key obstacles that stand in the way. We have a number of techniques to help you efficiently get to the end goal. After all, time is money.
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Assessments:
We conduct a variety of assessments to benchmark organizational perceptions and beliefs that drive individual behavior. Types of assessments include:
-- Organizational alignment and strength of strategies
-- Trust factors within and across organizations
-- Individual/team judgment and decision-making attributes
-- Custom assessments
We set up assessments to model the organization and conduct a full de-brief with a facilitated action strategy to address or probe issues that surface.
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Plan to Act:
We help you understand what needs to get done and develop a strategic Action Plan that ensures the right things get done by the right people at the right times. Yes, this is a strategic action planning and accountability model for getting things done - an important process for successful companies. More interestingly, we apply a leadership approach for keeping it up-to-date so that the plan is always current and rolling forward.
Our proprietary methods drive immediate results. Seriously! Sometimes within days. We appreciate the role of a good business plan, but nothing beats a good action plan when set in motion because it's the part that drives execution.
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Strategic Priorities:
We help leadership teams determine where their actions are most meaningful to achieve the strategic objectives. We use a traditional business planning approach therefore, a business plan is also an outcome through this process. Our general goal, however, is to derive where scarce resources, if applied properly, will make the biggest difference in the near-term and long-term.
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Efficiency Reviews:
"But we've always done it that way!" Why is that? Sometimes, there comes a point where the old way isn't really effective. It's not unusual to have added so many process check points you lost site of the goal and maybe your competitive advantage by having too many variables to manage and too many non-productive steps in a process. Ask yourself what the value of uncovering 25% of productive time might mean to you and your organization. Could it make you more competitive? If you think it might, then a review of your processes could be valuable. It's good practice every few years to understand why you do things the way you do and confirm you're doing them the way that drives your business to success.
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Action Planning:
We place a unique focus on action planning - making sure the things that need to get done do get done. This requires a clear understanding of how individual actions roll-up to the organizational priorities, and ensuring that commitments made are commitments completed. With the proper follow-up, our action planning approach is a key driver for change and achievement for years to come.
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Act for Results:
Have you ever wondered why a great strategy - even with the action plan - still doesn't get done? We found the answer. Execution gets "held up" in old, non-productive habits and unclear communication.
We discovered that you sometimes need to address individual or team habits of success to drive the desired results and attain performance objectives. These may include addressing habits within leadership, staff management, team dynamics, relationship selling or customer loyalty. If you think about it, we promote individuals to higher levels of authority because of their individual contributions and just expect them to pick up these skills along the way. And, there are often few role models to observe.
Yes, this is the hard part - changing the way people think and behave. Sometimes, it takes individual and group development to change non-productive behaviors (habits) and adjust attitudes (towards leadership, other staff, clients) to create the internal habits of success required to achieve the plan. It all starts with a clear understanding of the strategic Action Plan and each individual's role in it. This is why communication is so important to ensure the organization knows how to act for results.
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Leadership Development:
Leadership skills are not easy to come-by. Ever wonder why? So many employees are placed in leadership roles and provided little or no understanding of what it means to be effective at driving results. We believe result-oriented leadership skills can be developed so that you can expand your ability to get more things done in support of the strategic goals.
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Team Dynamics:
Why are teams sometimes so hard to create, manage and derive results? That's a good question, and it depends on the team and sometimes individual personalities. At the same time, we put teams together to drive an outcome that is bigger than any individual in the group or to share responsibility for an outcome. They are incredibly important to an organization. Understanding how to get things done through others is a valuable skill that benefits the organization in many ways - not just the team.
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Customer Loyalty:
We like to say that customer satisfaction is a great strategy for going out of business! Satisfaction is no guarantee they will buy more or refer you. What's more important is if they are loyal - that is, willing to stay with you for the long term and refer you to others. Customers are an alternative sales force. How fast would your business grow if each customer gave you three referrals? Any individual who deals with a client either reinforces or detracts from the relationship you've already created. Everyone who touches the client should understand the methods of developing customer loyalty and asking for referrals. Use this alternative sales force to your advantage - after all, they already like you, know your product, and know others who can use it.
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Relationship Selling:
Great revenue predictability makes all things possible within an organization. Yet, we maintain that selling has changed quite a bit over the last 10 years, and is harder today than ever. Think about it. It's much easier to find what you need and compete price via the internet. At the same time, we still want to buy from people we know and trust - even when we buy a commodity product. How do you know if your sales staff develop trusted relationships that extend to the organization? Do they have trouble closing deals within 3-6 months? Is the funnel full - that is, will 25% of it drop to the bottom line in the next quarter? How do you know your sales function is working for you at the most optimal level possible? In today's environment, sales proficiency is a key differentiator.
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