by Pensare Group | Aug 7, 2015 | Pensare Case Study
Industry Focus: IT security and risk management, system development, design and integration, program management Client Need: “Sales hesitation” at the middle management level was resulting in lost growth opportunities. President’s priority was to ensure the successful...
by Pensare Group | Aug 7, 2015 | Pensare Case Study
Industry Focus: call-center providing back office support for hundreds of non-profits and associations, warehousing, logistics, fulfillment services. Client Need: Client retention rates needed to increase– regular re-competes of services led to lower margin and...
by Pensare Group | Feb 26, 2015 | Action Planning, Alignment, Execution, Planning, Strategy
Have you ever noticed the similarity between strategic planning and a dental visit? Both fall into the category of “must do” (or for some – “should do”), and both activities are strongly disliked due to a very normal human instinct called pain avoidance. For...
by Pensare Group | Feb 20, 2015 | Customer Experience (CX), Customer Loyalty, Focus, Performance, Value
“You can’t manage what you can’t measure.” – “The customer is always right.” – “Lowest price wins!” We’ve all heard the tried and true adages that govern our business environment. These knowledge nuggets have been around for decades, and continue to be...
by Pensare Group | Jun 11, 2014 | Customer Experience (CX), Customer Loyalty, Focus, Sales
“Customer experience (CX), customer loyalty… honestly Lesley I cannot keep track of the buzz phrases. Isn’t this just customer satisfaction presented with different language?” This was a question posed to me recently from the CEO of a growing government contracting...