by Pensare Group | Feb 20, 2015 | Customer Experience (CX), Customer Loyalty, Focus, Performance, Value
“You can’t manage what you can’t measure.” – “The customer is always right.” – “Lowest price wins!” We’ve all heard the tried and true adages that govern our business environment. These knowledge nuggets have been around for decades, and continue to be...
by Pensare Group | Jun 11, 2014 | Customer Experience (CX), Customer Loyalty, Focus, Sales
“Customer experience (CX), customer loyalty… honestly Lesley I cannot keep track of the buzz phrases. Isn’t this just customer satisfaction presented with different language?” This was a question posed to me recently from the CEO of a growing government contracting...
by Pensare Group | Jun 23, 2010 | Focus, Performance
The Secret and the Law of Attraction have been circulating the airwaves. A basic summary of the Law of Attraction is that “like attracts like.” The law works by attracting similar forces to each other. If we focus on the positive, we will manifest abundance from the...
by Pensare Group | Oct 18, 2009 | Alignment, Focus, Purpose
Have you ever noticed how much we learn from our children? I am reminded regularly that while the flow of wisdom and insight theoretically travels from the older to the younger generation, in reality there is plenty of learning to be done in both directions. A case in...