by Pensare Group | Feb 20, 2015 | Customer Experience (CX), Customer Loyalty, Focus, Performance, Value
“You can’t manage what you can’t measure.” – “The customer is always right.” – “Lowest price wins!” We’ve all heard the tried and true adages that govern our business environment. These knowledge nuggets have been around for decades, and continue to be...
by Pensare Group | Jan 22, 2013 | Alignment, Performance, Productivity
“Here is a simple but powerful rule … always give people more than they expect to get.” -Nelson Boswell We talk about the importance of creating loyal customers. It’s certainly one of the most important goals of any company because a loyal customer will return...
by Pensare Group | Nov 1, 2012 | Customer Loyalty, Performance, Personal Development, Productivity, Purpose, Questions
It was roughly two years ago when a highly intelligent, and successful prospective CEO client of ours slammed his papers on the boardroom table and pronounced “I cannot lose one more client to the competition”. Imagine our surprise, given the only question we had...
by Pensare Group | Oct 21, 2012 | Customer Loyalty, Performance, Sales
Did you know it’s time to throw out the old notion that having satisfied customers is the path to a successful business? Think about it. If you’re merely satisfying your customers than you’re earning about a “C” grade. You provided a product or service, and got paid...
by Pensare Group | Apr 23, 2011 | Efficiency, Performance, Productivity
Despite the fact that there are signts that the economy is turning around, not everyone is rejoicing. Though we often think that terminated employees are a recession’s only casualties, middle managers often shoulder the stress of a shaky economy more than any...
by Pensare Group | Jun 23, 2010 | Focus, Performance
The Secret and the Law of Attraction have been circulating the airwaves. A basic summary of the Law of Attraction is that “like attracts like.” The law works by attracting similar forces to each other. If we focus on the positive, we will manifest abundance from the...